HOW DO I CHANGE MY PRIMARY EMAIL ADDRESS OR ADD A SECONDARY EMAIL ADDRESS TO MY ACCOUNT?
- Primary email addresses will receive account information, financial/order receipts, notifications, and profile messages.
- Secondary email addresses on your account will receive profile messages only (example, a coach sends an email regarding your child)
To change your primary email address follow ALL steps below:
(To add a secondary email to your account only follow steps 1-8)
Login into your NGIN Network account by clicking on the Login button/link found in the upper left corner of the website.
You will now see a screen where you will enter your email address/username (if you do not know your username, simply enter your email address) followed by your password. (if you do not know your password, click the 'forgot your password' link and the system will automatically send password reset instructions to the email address you entered)
Once you are successfully logged in, you will see your username appear in the upper left corner of the website
Click on the drop down arrow next your username to access your account menu
Click the Account Settings option
Whether you are changing a primary email or adding a secondary email address to your account, you will first need to add the new email. To do this, click the Add Email Address link next to the Email Addresses section.
Enter the new email address in the field provided to add it to your account.
Upon adding a new email address, a confirmation email will be sent to the new email address. If you do not see the verification email in your Inbox after a couple of minutes, be sure to check your Spam/Junk folder. This email address will remain in a 'pending' state until you confirm it.
When the verification email is received click on the verification link within the email to confirm the new email address.
This will bring you back to your NGIN Account.
Within your NGIN Account Settings, you will now see the email address you added listed as a secondary email. (You can add multiple secondary emails to your account). Please Note: Secondary emails DO NOT receive order or account emails such as password resets or registration confirmations. Secondary email addresses only receive profile notifications sent by an organization.
STOP HERE IF YOU ARE SIMPLY ADDING A SECONDARY EMAIL TO YOUR ACCOUNT
CONTINUE TO STEP 12 IF YOU WANT TO MAKE THIS YOUR PRIMARY EMAIL
Click the Make Primary link next to the secondary email address if you would like to make that your new primary email
You will now see that your new email address has been made the Primary Email and the old primary email will now be listed as a secondary email. If you would like to permanently remove this email address from your account, click the Remove link.
